FAQ

Click on the "GET STARTED" button on the homepage or Login > "Create Account" and fill out the required information including your username, email address, and a secure password. You'll receive a confirmation email to activate your account.

You need to provide your Username, a valid email address, and create a secure password. Additional verification may be required for higher trading limits.

Click on "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email to reset your password.

No, currently and for security reasons you would need to contact the support team to be able to change your email address.

To do that you can navigate from your user dashboard to settings page > under "Danger Zone" you will see an option to request account deletion. Please note that you must close all positions and withdraw funds before account deletion.

Valora separates your funds into multiple balance types so you can always see exactly where your money is and how it’s being used.

Here’s what each one means:

💵 Total Balance

Your Total Balance is the sum of all funds you hold across every category —
Available + Reserved + Margin Deposit + Locked Proceeds.
It represents your entire account value.

💳 Available Balance

This is the amount of money you can spend or trade with immediately.
It’s your free balance, not locked in any open order or margin position.

🔒 Reserved Balance

Funds held here are temporarily locked for open orders that are waiting for execution.
For example, if you placed a buy order, the required amount (plus commission) will move from your Available Balance to Reserved until the order is filled or canceled.

🧾 Margin Deposit

Think of this as a security deposit or down payment — similar to leaving a deposit when renting an apartment.
It acts as collateral to protect against market fluctuations when you open leveraged or short positions.
If prices move against you, your Margin Deposit absorbs the loss to prevent negative balances.

📉 Locked Proceeds

These are the temporary earnings you receive when you place a Short Sell order.
The system locks them to ensure you don’t spend them elsewhere, maintaining your ability to cover that short position later.
They are released once your position is fully closed.

🧮 Total Locked

This represents the combined total of your Margin Deposit + Locked Proceeds.
It gives you a quick view of how much of your capital is currently tied up in active or pending positions.

To make a deposit or withdrawal on Valora:

1. Navigate to the **Deposit / Withdrawal** page from your dashboard.
2. Read the **deposit and withdrawal requirements**, including any **minimum limits**.
3. Enter the **amount** you wish to deposit or withdraw.
4. Provide your **valid phone number** (the one you actively use).
5. Solve the **captcha verification** to confirm the request.
6. Once submitted, the system will display the **official WhatsApp number** of a verified Valora staff member.
You’ll need to **contact them directly** to confirm and finalize your transaction.

> ⚠️ **Important:** Only your **Available Balance** can be withdrawn.
> Even if your Total Balance shows $100.00, if your Available Balance is $0.00, you cannot make a withdrawal until some of your locked funds are released.

Navigate to the contract you want to purchase, enter the number of units you want to buy, and click "Buy Now". The order will execute at the current market price.

Go to your dashboard, find the contract you own, enter the number of units to sell, and click "Sell". The order executes immediately at the current market price.

The system will prevent you from placing the order and display an "Insufficient balance" message. You need to deposit funds or reduce the order size.

Regular buy/sell orders execute immediately after their placement and cannot be cancelled however unless there was no party on the other end (Buyer/Seller) you can cancel orders, as long as your order still waiting for an active buyer/seller, Short selling orders are also cancellable, except buy-cover orders cannot be cancelled.

For regular trading: Profit/Loss = (Sell Price - Buy Price) × Units - Commissions. The system uses FIFO (First In, First Out) method for multiple purchases.

Orders execute at the current market price at the time of execution. Price changes during order placement may result in slight differences from the displayed price.

Your order will remain open and active in the market until another user places a corresponding order that matches it.
Valora uses a FIFO (First In, First Out) matching system — meaning orders are filled in the order they were received.

Think of it like a queue:

Buyer #1 will match with Seller #1

Buyer #2 will match with Seller #2
…and so on.

If no opposite order is available, your order will simply stay pending until the market provides a match or until you manually cancel it.

This depends on the type of order you placed — Regular Buy or Buy-Cover:

🟢 Regular Buy Order

If the market price rises above your locked reserves, your order becomes inactive (unmatchable at the old price).
You’ll see a banner at the top of your screen that says:

⚠️ The market price for {Your_Contract_Name} is now above your locked reserves. Your order is currently inactive but will remain open until the price drops again or you cancel it.

At this point, you have two options:

Cancel the order and place a new one at the updated market price (recommended), or

Wait until the price drops back down to your order level (less practical).

🔵 Buy-Cover Order

Buy-cover orders are different because they are part of the short position closing process and cannot be cancelled.
If the market price increases while your proceeds are still locked in reserves, the platform will automatically use your available balance to cover the price difference.
This ensures your liquidation or closure can proceed smoothly.

In this case, the excess reserved funds are automatically refunded to your available balance.
This applies to both:

Regular Buy Orders, and

Buy-Cover Orders.

This ensures your funds are always accurately adjusted based on the current market value — if the price drops, you instantly recover any surplus that was over-allocated.

Short selling allows you to profit from declining prices by borrowing and selling contracts you don't own, then buying them back later at a lower price.

Q: How does the system monitor my open positions and calculate margin levels?

Our system continuously monitors your open positions using the following formulas:

* **Equity** = Locked Margin + Profit/Loss
*(Note: In case of losses, they are deducted — not added!)*
* **Maintenance Margin** = Position Value × Security Deposit Rate
* **Margin Level** = (Equity / Maintenance Margin) × 100

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### **Example:**

**Scenario 1 – Initial Trade**

Daniel has **$100.00** in his available balance and places a **short sell order** at **$10.00 per unit** for **3 units**, totaling **$30.00**.
Since the **security deposit rate** is **50%**, the system locks **$15.00** (50% of $30.00) as margin for this position.

* **Locked Margin:** $15.00
* **Available Balance after trade:** $85.00

**Step 1: Calculate the starting margin level**

* **Equity** = Locked Margin + Profit/Loss = 15 + 0 = **$15.00**
* **Maintenance Margin** = Position Value × Security Deposit Rate = 30 × 0.5 = **$15.00**
* **Margin Level** = (15 / 15) × 100 = **100%**

A **100% margin level** is considered healthy under our margin rate guidelines.
In some cases, a margin level slightly below 100% (e.g., 90% or even lower) may still be flagged as *healthy*, as it represents a neutral baseline at the time your order is opened.

---

**Scenario 2 – Market moves against the position**

A few hours later, the price increases from **$10.00 to $12.00**, causing a loss on the short position.

**Step 2: Recalculate margin level**

* **Equity** = 15 − 2 = **$13.00**
* **Maintenance Margin** = 30 × 0.5 = **$15.00**
* **Margin Level** = (13 / 15) × 100 = **86.67% (≈ 86.7%)**

An **86.7% margin level** is **not healthy**, as it reflects unrealized losses.
As the price rises further (against your short), your margin level will continue to **decrease**, signaling increased risk.

---

**Scenario 3 – Market moves in favor of the position**

If instead the price drops by $2 (to **$8.00**), you would be in profit.

* **Equity** = 15 + 2 = **$17.00**
* **Maintenance Margin** = 30 × 0.5 = **$15.00**
* **Margin Level** = (17 / 15) × 100 = **113.33% (≈ 113.3%)**

A **higher margin level (above 100%)** indicates a profitable position and a healthier risk level.

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### **Key Takeaway:**

* When prices move **in your favor**, your **margin level increases**.
* When prices move **against you**, your **margin level decreases**.
* Maintaining a strong margin level helps prevent liquidation and ensures better control over your open positions.

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You need 50% initial margin of the position value. For example, to short $1000 worth of contracts, you need $500 in available balance.

You must maintain at least 100% margin level. If your margin drops below this level, you'll receive a warning. Below 90% you will receive critical margin level notice, auto-liquidation may occur at or below 50% threshold.

If your margin level drops below 50%, the system automatically places buy-to-cover orders to close your short position and prevent further losses.

Both Manual buy-to-cover orders and Auto-liquidated ones cannot be cancelled for risk management purposes.

As of now borrowing fees are calculated daily at 0.1% and deducted from your available balance daily.

We charge a 1% commission on each trade (both buy and sell orders). This is calculated on the total trade value.

Commissions are charged immediately when you place an order. For buy orders, it's deducted from your available balance. For sell orders, it's deducted from the proceeds.

Apart from trading commissions, short selling incurs daily borrow fees at 1% annual rate. There are no deposit or withdrawal fees currently.

Commissions are calculated on the actual executed amount. If you place a large order that executes in parts, commission is charged on each executed portion.

Commissions are non-refundable as they cover the cost of trade execution and platform services. They are charged regardless of trade profitability.

Yes, auto-liquidation orders are subject to the same 1% commission rate as manual orders.

We use industry-standard encryption, secure servers, and regular security audits to protect your account and personal information.

We follow strict privacy policies and never share your personal information with third parties without your consent, except as required by law.

Immediately change your password and contact our support team. Monitor your account activity and report any suspicious transactions.

We recommend changing your password every 3-6 months and immediately if you suspect it may have been compromised.

Yes, all financial data is encrypted and stored securely. We comply with financial industry security standards and regulations.

Try refreshing the page, clearing your browser cache, or using a different browser. If the issue persists, contact our technical support.

Note the exact error message and the action you were trying to perform. Contact support with this information for faster resolution.

We support the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using Chrome or Firefox.

Yes, our platform is fully responsive and works on mobile devices. However, for complex trading activities, we recommend using a desktop computer.

Use our help system to report technical issues. Include details about what you were doing when the issue occurred and any error messages you received.

Currently, we offer a responsive web platform that works well on mobile browsers. A dedicated mobile app may be available in the future.